Shipping & Returns

Shipment

• We ship exclusively with DHL.
• Shipping costs: 5,00 € within
  Germany, €15.00 within the EU.
• Delivery time: approx. 3-5 working days from
  Receipt of payment.
• For orders over €99.00, shipping within Germany is free.

returns

We want to encourage our customers to shop more consciously. Returns not only harm the environment but also incur additional costs. Therefore, please consider carefully before placing an order.

General information for returns:

• The return must be made within 14 days of receipt of the goods
  (Right of withdrawal).
• Please return items in the original packaging.
• Opened, worn, or damaged items cannot be returned (except in cases of defects).
• Please handle the products carefully when trying them on.
• Stickers or labels must not be removed.

Costs & Process:

• The customer bears the return costs.
• The refund will be made via the original payment method once we have received and inspected the return.
• Processing time: 5-7 business days after receipt of the return, refund within another 4-6 business days.
• Please note: Without a tracking number, we cannot accept any liability.

Returns due to undeliverability:

Returned shipments due to incorrect address information, non-collection, or refusal of acceptance can be reshipped for a flat fee of €5.49. Alternatively, we reserve the right to cancel the order. In this case, a return shipping and handling fee of €10.00 will be charged.

Contact for returns:

Email: info@rueyamoda.com

WhatsApp: +49 174 212 3575