Frequently Asked Questions (FAQ)

How can I order from Rüya Moda?

Simply select the items you want, add them to your shopping cart and complete the order process via checkout.

What payment methods are available?

American Express, Apple Pay, EPS, Google Pay, Klarna, PayPal, Visa and debit card.

When will my order be shipped?

Your order will usually be shipped within 1-2 business days after receipt of payment.

Which shipping service provider is used?

All orders are shipped exclusively with DHL.

How much are the shipping costs?

Within Germany: €5.00 (including tracking)
Within the EU: €15.00 (including tracking)

Shipping within Germany is free for orders over €99.00. Shipping costs are displayed in the shopping cart and at checkout.

How long does delivery take?

Delivery usually takes 3–5 business days from receipt of payment. Occasionally, delays may occur during periods of high demand or public holidays.

Can I return my order?

Yes, you have a 14-day right of withdrawal. Customers are responsible for return shipping costs.

How can I register a return?

Send us a message by email: rueyamoda@web.de or WhatsApp: +49 174 212 3575.

I have another question – how can I reach you?

Phone: 02043 / 2958268
Email: Info@rueyamoda.com
WhatsApp: +49 174 212 3575